America's Charities Donor Services Help Center home page
Submit a request
Sign in
  1. America's Charities Donor Services
  2. Help for Charities

Help for Charities

Follow New articles New articles and comments

Here you will find questions that are most common among our non-member charities. If your issue is not listed here, please submit a request. You can do this either by clicking here (https://americascharities.zendesk.com/anonymous_requests/new) or by emailing us at help@charities.org (mailto:support@americascharities.zendesk.com).

  • What is America's Charities?
  • Why am I receiving funds from America’s Charities?
  • Does America's Charities send "thank you" notes on behalf of our agency?
  • Do we have to provide donors with a tax receipt?
  • No contact information is listed for the donor. Can you provide this information?
  • I received a check from America’s Charities, where can I find the payment details for this check?
  • How do I obtain a report with all checks issued to our organization?
  • Where can I find my log-in information?
  • I can not log-in with my username and password provided on the check stub.
  • Which online report should I pull?
  • How can I tell if this is a matching gift?
  • How often should we expect a payment from AC?
  • What campaign year do I apply the funds that we have received?
  • How do we update our account information?
  • How do I get information on becoming a member of America’s Charities?
America's Charities Donor Services