Help for Charities
Here you will find questions that are most common among our non-member charities. If your issue is not listed here, please submit a request. You can do this either by clicking here (https://americascharities.zendesk.com/anonymous_requests/new) or by emailing us at help@charities.org (mailto:support@americascharities.zendesk.com).
- What is America's Charities?
- Why am I receiving funds from America’s Charities?
- Does America's Charities send "thank you" notes on behalf of our agency?
- Do we have to provide donors with a tax receipt?
- No contact information is listed for the donor. Can you provide this information?
- I received a check from America’s Charities, where can I find the payment details for this check?
- How do I obtain a report with all checks issued to our organization?
- Where can I find my log-in information?
- I can not log-in with my username and password provided on the check stub.
- Which online report should I pull?
- How can I tell if this is a matching gift?
- How often should we expect a payment from AC?
- What campaign year do I apply the funds that we have received?
- How do we update our account information?
- How do I get information on becoming a member of America’s Charities?